Senior Technical Engineer

Job Description

• We are seeking a candidate with the extensive level of IT experience (7-15 years) that can easily transition into the EMEA CM Senior Technical Engineer role to participate in the transformation of the EMEA CM (Europe, Middle East & Africa Change Management) team.
• The candidate will be expected to contribute to the CM team and its transformation journey by automating its services, scaling the scope of supported applications to ultimately include the entire EMEA portfolio and at the same time supporting existing AIG projects and programs as well as the day to day business as usual activities.
• The candidate should have a variety of experience, with a significant concentration in change, environment and configuration management.
• Experience with PMLC and SDLC processes is required.
• Agile methodology and/or DevOps experience required. An understanding of IT Security Vulnerabilities, Software Solution
• Architecture as well as Production Support requirements is a plus.

Skills / Knowledge Required:

• Third Level Education
• English fluency essential, with strong documentation skills
• Well organized with strong analytic and decision-making skills
• Excellent communicator with a positive attitude towards change
• Demonstrated ability to successfully deliver in the context of a diverse team, preferably in a multi-location or on-shore / off-shore model
• Experience leading/contributing to successful transformational initiatives is a plus.
• Insurance or financial services background desirable but not essential
• Experience in the support of production systems and new system deployments.
• Excellent Knowledge of SDLC, version/source control and change management, gained while working in an SCM, development or infrastructure role in a Client-Server/Web Environment.
• Experience working with Agile and DevOps teams and understanding of Agile and DevOps
• practices, tools, solutions and implementations is a requirement.
• Broad experience across LAN Administration, RDBMS, Configuration Management and Development preferred

Demonstrated experience of the following:

• OS: Windows. Solaris. AIX. Linux.
• DELIVERY: Citrix (XenApp\XenDesktop), App-V
• DEVELOPMENT: VB (5, 6 or Script), SQL, DOS Scripting, PowerShell
• PRODUCTIVITY: MS Office, MS Project
• PROCESS: Knowledge of SDLC, Version Control, Change Management, Incident Management and associated systems. ITIL Preferred.
• AUDIT: Maintaining and evidencing SDLC controls for Sarbanes Oxley and Internal Audit
• OTHER: Automation, Java Application Servers, Directory Services

Roles & Responsibilities:

• Contribute to the EMEA CM team and its transformational journey by successfully automating existing services, adding new services as required and scaling support to additional applications in the EMEA region.
• Partner with project and delivery teams and other stakeholders across the portfolio to enable successful delivery of existing services.
• Successfully deliver in the installation, configuration, and management of controlled environments.
• Assist other teams with installation and configuration of uncontrolled environments.
• Successfully transition releases and deployments through controlled environments, to specification, in a controlled and timely manner.
• Represent the CM team in supporting other teams in incident/problem management.
• Ensure that new and existing systems are compliant with AIG Policies, Standards, and Procedures.
• Evaluation and implementation of new technologies for use in delivering services.
• Implementation, maintenance and evidence of controls for Internal and Sarbanes Oxley Audits.
• Develop and provide monthly metrics on the quantity and quality of each of the services provided as needed.